Question 1

Can I try the device before buying?

Accepted Answer

Yes, visit our showroom at Muscat, Sultanate of Oman · Sultan Qaboos Street, Al Ghubrah North and try the devices yourself for free with no commitment.

Question 2

Does the price include installation and training?

Accepted Answer

Yes, our quote includes installation at your branch, menu setup and team training, with every item listed clearly.

Question 3

What if the device breaks down?

Accepted Answer

A technician from our team in Oman comes to you, spare parts are available locally, and support plans cover routine and emergency maintenance.

Question 4

How long does installation take after I approve the quote?

Accepted Answer

Usually one to two weeks depending on the number of devices and branches, scheduled with you so it doesn't disrupt business.

Question 5

Can I start with one device and expand later?

Accepted Answer

Yes. Start with one device in one branch, then add devices or branches later on the same system.

Question 6

Are payment or installment options available?

Accepted Answer

Yes, we offer flexible payment options depending on order size, which our sales team explains in your quote.

Question 7

How do I open a maintenance ticket?

Accepted Answer

From the customer portal in under a minute, then you'll see the request status, the technician's name and the visit time.

Question 8

How do I change the menu or prices?

Accepted Answer

Directly from the dashboard, and changes apply to all devices and branches instantly.

Question 9

What are the support hours?

Accepted Answer

Sunday to Thursday, 8:00 AM to 5:00 PM Muscat time, and most minor issues are fixed remotely.

Frequently asked questions

Can I try the device before buying?

Does the price include installation and training?

What if the device breaks down?